​​Darlene Freeman: As the Founder and President of The PDI Group and DF Consultants Inc., Darlene has been a leading Customer Care Professional in the residential construction industry since 1998. Her extensive knowledge of Tarion guidelines and procedures, combined with her collaborative work with builders, purchasers, and homeowners, underscores her dedication to excellence. Darlene’s unwavering commitment has been a cornerstone of our success, ensuring that every client receives the highest level of service and support.

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Jesse Carson: Jesse Carson has been a pivotal force in the residential construction industry since 2007. With extensive hands-on experience as a Site Superintendent, he has successfully overseen the construction of more than 600 homes, bringing a deep understanding of quality, process, and on-site execution to every project. Jesse’s strong background in customer care, combined with his unwavering attention to detail, allows him to bridge the gap between builders and homeowners with clarity and confidence. As Vice President, his leadership, industry knowledge, and commitment to excellence make him an invaluable asset, ensuring exceptional results and consistently high levels of client satisfaction.

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Our Customer Care Representatives: At the heart of our company is an exceptional team of Customer Care Representatives whose professionalism and experience set us apart. Highly skilled in new home construction and Tarion requirements, they conduct thorough Quality Control Inspections, lead clear and well-managed Pre-Delivery Inspections, and provide reliable After Sales Warranty support. With a strong focus on communication and relationship management, our representatives balance the needs of homeowners and builders, ensuring concerns are addressed promptly, expectations are managed effectively, and every interaction reflects the builder’s standards, delivering peace of mind for builders and positive experiences for homeowners alike.