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Established in 2011, The PDI Group is a family-owned business dedicated to providing exceptional customer care in the residential construction industry.

Our in-depth knowledge of Tarion guidelines and procedures is central to The PDI Group's ability to effectively serve both builders, purchasers and homeowners.. We are committed to delivering superior service and ensuring a seamless experience for all our clients.

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Meet Our Team

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Darlene Freeman, As the Founder and President of The PDI Group and DF Consultants Inc., Darlene has been a leading Customer Care Professional in the residential construction industry since 1998. Her extensive knowledge of Tarion guidelines and procedures, combined with her collaborative work with builders, purchasers, and homeowners, underscores her dedication to excellence. Darlene’s unwavering commitment has been a cornerstone of our success, ensuring that every client receives the highest level of service and support.

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Jesse Carson As Vice President has been a pivotal force in the residential construction industry since 2007. With a robust background in customer care and extensive experience as a Site Superintendent, he has expertly overseen the construction of over 600 homes. His unwavering commitment to detail and quality makes him an invaluable asset in every project we undertake, ensuring exceptional results and client satisfaction.

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Our PDI Representatives At the heart of our company is a team of dedicated customer care professionals who are passionate about working with people.

Their Quality Control Inspections are comprehensive and meticulous that result in new homes that truly shine.

Our PDI Representatives excel in conducting professional, informative, and inclusive Pre-Delivery Inspections (PDI), ensuring that every purchaser enjoys a positive and memorable experience.

 

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