Darlene and our assigned PDI rep, Mike, were both a pleasure to work with. They were extremely cooperative, flexible and understanding of all changes to the PDI schedule. Communication was a breeze. Thank you The PDI Group for conducting thorough PDI’s and for making them go so smoothly. We also want to thank you for always accommodating the sudden changes to the PDI schedule!
-Vian Ho, Project Coordinator, CTN Developments
We engaged with The PDI Group to assist with Quality Reviews and PDIs, and couldn’t be happier with the expertise and service provided. Darlene and her colleagues were knowledgeable, detail-oriented, and reliable. All Quality Reviews and PDIs went very smoothly, setting us up for continued good relationships with our Homeowners. We’ve found this result to be valuable, and Dan Clayton Homes will continue to engage with Darlene and The PDI Group in the future.
- Daniel Clayton, President, Dan Clayton Homes
Darlene Freeman and The PDI Group have been working with my company, Silverado Custom Homes for over 6 months as our After Sales Service Representatives. Their knowledge and experience in the construction industry, and working patiently and skillfully with homeowners have been most helpful. They are an excellent liaison with Tarion and are very well educated on the guidelines and rules builders must follow.
I would highly recommend The PDI Group.
-Jeff Silverberg, President, Silverado Custom Homes
The PDI Group was brought on board to one of our existing sites that had a complicated After Sale Service program with agitated purchasers due to the fact they were subjected to longer than typical closings related to COVID 19.
The PDI Group was subcontracted to run our entire After Sales Service program and they quickly established themselves with all of our homeowners and Tarion as the calming solution-oriented post construction team. Within a short timeframe they were able to make contact with all of our homeowners and communicate clearly the process and procedures that were going to take place, all while keeping the builder informed of all progress. Even our most agitated homeowners felt The PDI Group was fair and reasonable which played a major role in diffusing any escalation. We would recommend The PDI group and their professional diligent approach to handle the After Sales Service for any builder. – Allen Toma, President, Metroly Developments
Hi Darlene, I’m so thankful and grateful for the generous contribution you made to our Customer Service and Tarion Warranty Course, as our Resident Expert. The entire class benefitted from your insights and experience. You demonstrated to everyone your customer service expertise. Builders would benefit from engaging your services. Darlene, you have an open invitation to any of our courses to share what you know. Thank you! I look forward to doing this again.
- Michael Lio, President, buildABILITY Corporation
We want to thank you for your professionalism and reliability while conducting PDI's at our Heartwood condos in Toronto. Your PDI representative conducted extremely thorough inspections and was wonderful with our purchasers, which made their PDI experience a positive one. We feel fortunate to have had The PDI Group on board as part of our team, and we look forward to working with you again on upcoming projects. -Desiree Tremblett, Customer Care Manager, Fieldgate Urban
We are very pleased to have a partnership with The PDI Group. Their attention to detail, pride and professionalism make them a pleasure to work with – we look forward to growing our relationship further.
- Adrian Rocca, CEO, Fitzrovia Real Estate
The PDI Group has offered Country Homes an excellent experience from the start. As a production homebuilder, we see tremendous value in having a great third party service that handles each one of our homes professionally and thoughtfully. The PDI Group has ensured that our homeowners are in good hands. They have maintained steady communication with our team, as well as professionalism with our homeowners while conducting thorough pre-delivery inspections. We recommend the PDI group for their reliability and consistent performance. - Christian Rinomato, Service Manager – Country Homes
We hired the PDI Group in the summer of 2019 and couldn’t have been more pleased with the outcome. They were professional, knowledgeable and a pleasure to work with. We will certainly use them again on a future project.
- Rob Kansun, Vice President, Sierra Corporation
Losani Homes developed a great partnership with The PDI Group. Their dedication to service was evident in all aspects of customer and employee interaction. We appreciate their attention to detail and creative approach to brining our service to the next level.
- Ernesto Spadafora, Director, Human Resources & Customer Experience
Thank you Darlene. The PDI Group has done an outstanding job in showcasing the quality of the homeowner's suites and overall product. Thank you for being a part of the success of our project.
- Fernando Estrada, Customer Care Manager, Streetcar Developments
Hello Darlene, Now that our Richmond Hill site is winding down, I wanted to thank you and your team for conducting the PDI’s. Your reps were great with our purchasers, and they conducted professional PDI’s. Your prices are very competitive, so overall, we were happy to have The PDI Group on board. We look forward to working with you again at our site in Mississauga. Thank you again.
- David Tiz, Frontdoor Developments, Project Manager, Site Superintendant
Thank you Darlene and your team for assisting us with our PDI’s north of the city. Your team was able to conduct so many PDI’s in such a short period of time. We would not have been able to do this without your team’s flexibility. We will definitely be contacting you again.
- Michelle Glionna, Manager, Summerhill Homes
I wanted to personally thank The PDI Group/DF Consultants for coming into our office and doing such a wonderful Customer Care Seminar. I have to say that it was very beneficial and informative. I was given feedback from my whole team and each and every one of them said that they had a great time and loved that they were able to interact with you in asking questions and with the interactive role playing exercises. This has helped my team reaffirm the importance of our Service Department and most importantly how to deal with homeowners effectively. I would recommend The PDI Group to any builder.
- Julian Uccello, Director of Operations, Stateview Homes
Hi Darlene, We wanted to say thank you for a job well done. Your PDI Representatives are professional, reliable, and extremely knowledgeable. Your prices are very competitive. We were exceptionally happy with The PDI Group.
- John Hourihan, Senior Project Manager, Onni Group of Companies
Hi Darlene, Just a note to say that it is a pleasure working with The PDI Group at our Parkside Village site in Mississauga. Your PDI Representatives are always reliable, and conduct PDI’s very professionally. Our purchasers are so pleased with your PDI's, and they let us know about it. Your prices for PDI’s are extremely competitive. Thank you once again for a job well done. – Grahme Walsh
- Contract and Customer Care Manager, Amacon Developments
Hi Darlene, I wanted to thank you again for the good work that The PDI Group did at our Bayview/Baytree site. The PDI’s went seamlessly. The purchasers all appreciated how thorough the PDI’s were, and we appreciated The PDI Group’s extensive knowledge in customer care procedures. We look forward to working with you again at our next site.
- Gord Pahlbod, Principal, Superior Construction
The PDI Group/DF Consultants is the go to company for Pre Delivery Inspections. Darlene Freeman and her team have proven that you can receive professional PDI’s conducted with integrity, while keeping their prices affordable. Darlene and her team’s expertise in customer care have enabled them to keep our clients happy while delivering the expected results and then some. We would not hesitate to recommend The PDI Group to our clients.
-Dennise Paccione, TheRedPin, Director, New Home Sales,