The PDI Group has offered Country Homes an excellent experience from the start. As a production homebuilder, we see tremendous value in having a great third party service that handles each one of our homes professionally and thoughtfully. The PDI group has ensured that our homeowners are in good hands. They have maintained steady communication with our team, as well as professionalism with our homeowners while conducting thorough pre-delivery inspections. We recommend the PDI group for their reliability and consistent performance. - Christian Rinomato, Service Manager – Country Homes
We hired the PDI Group in the summer of 2019 and couldn’t have been more pleased with the outcome. They were professional, knowledgeable and a pleasure to work with. We will certainly use them again on a future project.
- Rob Kansun, Vice President, Sierra Corporation
Losani Homes developed a great partnership with The PDI Group. Their dedication to service was evident in all aspects of customer and employee interaction. We appreciate their attention to detail and creative approach to brining our service to the next level.
- Ernesto Spadafora, Director, Human Resources & Customer Experience
Thank you Darlene. The PDI Group has done an outstanding job in showcasing the quality of the homeowner's suites and overall product. Thank you for being a part of the success of our project.
- Fernando Estrada, Customer Care Manager, Streetcar Developments
Hello Darlene, Now that our Richmond Hill site is winding down, I wanted to thank you and your team for conducting the PDI’s. Your reps were great with our purchasers, and they conducted professional PDI’s. Your prices are very competitive, so overall, we were happy to have The PDI Group on board. We look forward to working with you again at our site in Mississauga. Thank you again. - David Tiz, Frontdoor Developments, Project Manager, Site Superintendant
Thank you Darlene and your team for assisting us with our PDI’s north of the city. Your team was able to conduct so many PDI’s in such a short period of time. We would not have been able to do this without your team’s flexibility. We will definitely be contacting you again.
- Michelle Glionna, Manager, Summerhill Homes
I wanted to personally thank The PDI Group/DF Consultants for coming into our office and doing such a wonderful Customer Care Seminar. I have to say that it was very beneficial and informative. I was given feedback from my whole team and each and every one of them said that they had a great time and loved that they were able to interact with you in asking questions and with the interactive role playing exercises. This has helped my team reaffirm the importance of our Service Department and most importantly how to deal with homeowners effectively. I would recommend The PDI Group to any builder.
- Julian.Uccello, Director of Operations, Stateview Homes
Hi Darlene, We wanted to say thank you for a job well done. Your PDI Representatives are professional, reliable, and extremely knowledgeable. Your prices are very competitive. We were exceptionally happy with The PDI Group.
- John Hourihan, Senior Project Manager, Onni Group of Companies
Hi Darlene, Just a note to say that it is a pleasure working with The PDI Group at our Parkside Village site in Mississauga. Your PDI Representatives are always reliable, and conduct PDI’s very professionally. Our purchasers are so pleased with your PDI's, and they let us know about it. Your prices for PDI’s are extremely competitive. Thank you once again for a job well done. – Grahme Walsh
- Contract and Customer Care Manager, Amacon Developments
Hi Darlene, I wanted to thank you again for the good work that The PDI Group did at our Bayview/Baytree site. The PDI’s went seamlessly. The purchasers all appreciated how thorough the PDI’s were, and we appreciated The PDI Group’s extensive knowledge in customer care procedures. We look forward to working with you again at our next site.
- Gord Pahlbod, Principal, Superior Construction
The PDI Group/DF Consultants is the go to company for Pre Delivery Inspections. Darlene Freeman and her team have proven that you can receive professional PDI’s conducted with integrity, while keeping their prices affordable. Darlene and her team’s expertise in customer care have enabled them to keep our clients happy while delivering the expected results and then some. We would not hesitate to recommend The PDI Group to our clients.
-Dennise Paccione, TheRedPin, Director, New Home Sales,
It has been a pleasure to work along side The PDI Group/DF Consultants. Via their online dialogue, from Twitter to guest-blogging DF has demonstrated a deep knowledge of the New Home After Sales Service Procedures ensuring that new home purchasers are well informed, and understand what to expect before and after closing.
- Matthew Slutsky, President / Co-founder, BuzzBuzzHome.com
The PDI Group/DF Consultants' services have been extraordinarily useful to our clients who have purchased new construction. We have received rave reviews from our clients who are amazed by how much they learned about the new construction process, procedures and the Tarion Forms after meeting with Darlene Freeman. Darlene's knowledge is second to none.
- Christine Cowern, Team Leader, Keller Williams Referred Urban Realty
Hi Darlene, I’m so thankful and grateful for the generous contribution you made to the course. The entire class benefitted from your insights and experience. You demonstrated to everyone your customer service expertise. Builders would benefit from engaging your services. Darlene, you have an open invitation to any of our courses to share what you know. Thanks again. I hope we can do this again.
- Michael Lio, President, buildABILITY Corporation